Don’t try the transaction again and do not provide any additional goods or services to the card holder. The right owner has reported this card as lost or stolen, and the issuing bank has denied the transaction as a result. Code Number 41 Lost Card - Pick Up (Fraud Account) Try it again, and if the problem continues, contact your merchant provider. Code Number 28 File Is Temporarily UnavailableĪ temporary error occurred during the authorization process. Try it again, and if it continues, contact your merchant provider. Code Number 19 Re-EnterĪn unknown error occurred. The card number entered is wrong since it doesn’t start with a 3 (AMEX), 4 (Visa), 5 (MasterCard) or 6 (Discover). Double check the account number given & try again. The card number is invalid, and your terminal is having trouble finding the relevant account. Double check what you entered and make sure it wasn’t negative or included incorrect symbols. This usually is the result of a typo (negative amount or ineligible symbol). The number field you attempted to transact was invalid. Make sure you’re transacting the right payment types & double check that all payment batches are correctly configured. The transaction you’re attempting is invalid - e.g.
#DATA SIZE EXCEEDS MAXIMUM PERMITTED ERROR CODE 17099 UPDATE#
Ask that they follow up with their bank OR update their account with a newly provided card. If it was a recurring or scheduled transaction, follow up with your customer to make sure your business wasn’t incorrectly flagged as fraudulent. If it’s for a one-time transaction, do not run the card again, and don’t provide any more goods or services for the cardholder. The issuing bank (Visa, Mastercard, etc.) prevented the transaction because it has flagged this account as fraudulent. Code Number 07 Pick Up Card - Special Condition (Fraud Account)
Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. The issuing bank (Visa, Mastercard, etc.) prevented the transaction and is also telling you not to honor the card. Same as the first two codes - Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. The issuing bank (Visa, Mastercard, etc.) prevented the transaction.
Same as Code 01 - Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. Just like Code 01, the issuing bank (Visa, Mastercard, etc.) prevented the transaction. Code Number 02 Refer to Issuer (Special Condition) List of common credit card declined codes Code Number 01 Refer to Issuer We’ve compiled a list of the most common denial reasons below, and if you can’t find the code here, we recommend contacting your POS provider directly. Having these credit card decline codes on hand helps you provide better customer service by way of a more thoughtful and thorough explanation. Whatever point-of-sale system you use, it should deliver a specific code number along with the decline receipt, but that won’t help give you the “why” without having the definitions of those codes. Declined credit cards are a common occurrence in any business environment, but they are especially common in B2C, high-transaction volume companies.
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